Our website for the seamless management of your Corporate Pension
eServe gives you quick and easy access to your company scheme and provides useful tools and information to help you effectively manage it. By logging in you agree to be bound by the terms of use. You will need Adobe Reader to print illustrations, applications and fund information.
Account availability
Your online account is available at the following times:
Monday - Friday: 03:30 - 22:00
Saturday: 03:30 - 18:00
Sunday: 10:00 - 20:00
UK Time
Useful Links
Visit our membersite homepage to find out how employees can effectively manage their own pensions.
Read our frequently asked questions below.
Important Update
From 27 April 2019, contributions can only be submitted for active members with a record on Aviva systems.
This is part of our eServe customer improvement programme. If you need any information on how this will work, please speak to your usual contacts at Aviva.
In addition user guides for this update can be located within the user guide menu option within eServe.
Contact us Show more Show less
Your comments and queries matter to us. To direct you to the appropriate contact point, please select from one of the following:
eServe
Registering for eServe
Do you already have a group pension scheme with Aviva? If so contact your Aviva consultant to find out more about how to register.
If not, to find out more about what we can offer, please contact your financial adviser.
Logon IDs or Passwords
Forgotten your logon id or password? As a first step use the forgotten logon id and password links on the logon screen. Be aware that your logon id will become locked if an incorrect password is entered too many times.
Locked logon id? To unlock your login details, call 0345 602 9221 Monday to Friday between 08.30 and 18:00, or email ngp.questions@dgaviva.com.
Using eServe
We've produced a number of quick guides to help you get the most out of using e-serve. These are available in PDF format for you to download for future reference. You'll need to be registered and logged-in to access these guides.
Scheme Related Enquiries
My Company Pension Scheme
Please contact your Aviva scheme owner in the first instance. If unknown, call the New Generation Pensions helpdesk on 0345 602 9221 Monday to Friday between 08.30 and 18.00.
Making a complaint Show more Show less
Call our Customer Relations Manager on 0345 602 9221.
For information about how we respond to complaints, please see the Aviva Complaints page. If you want to make a complaint, please contact our Complaints Team.
If you are not satisfied with our response you can contact: Financial Ombudsman Service (FOS), South Quay Plaza, 183 Marsh Wall, London E14 9SR, Telephone 0345 080 1800, or www.financial-ombudsman.org.uk.
If you have taken a product out online with Aviva and are unhappy with the product or the service you received, you can also use the European Commission’s Online Dispute Resolution service to make a complaint. The purpose of this platform is to identify a suitable Alternative Dispute Resolution (ADR) provider and we expect that this will be the Financial Ombudsman Service. Please be aware that the Financial Ombudsman Service will only be able to consider your complaint after we have had the opportunity to consider and resolve this.
Making a complaint won't affect your legal rights.
Frequently asked questions Show more Show less
General
How do I check the membership of a scheme?
Click on 'existing members' and then 'list all members'. This will bring up a list of every member who holds benefits in the scheme. For schemes with over 500 members it will be necessary to narrow the search criteria before doing this.
How do I inform you about a leaver from a scheme?
Click on 'existing members', then use the search facility to find the member you need to notify us has left. Click on the surname of the member and you will be taken into the plan details section for that member. Under 'plan details' on the page there is an option to notify us of a leaver. Click on this and fill out the details. You can choose from a number of options as to why they are leaving the scheme. We will then issue the appropriate documentation automatically.
How do I inform you of a member's change of personal details?
Please note due to the data protection act this facility is only available to certain access types, so may not appear as an option if your access does not have the appropriate permissions. Click on 'existing members', then use the search facility to find the member you need to notify us about. Click on the surname of the member and you will be taken into the plan details section for that member. Under plan details there is an option to change contact details. For address changes we will automatically update our records and issue confirmation. For change of name we will require sight of the documentation detailing the change, e.g. marriage certificate or deed poll, and the change will not be made until we see this.
Contributions
How do I remove members from contribution batches?
If you are copying a previous month's collection, once you have copied it you have the option to make any amendments, such as adding or removing members from the batch. If the person in question has left the scheme, please notify us of this using the 'notify us of leaver' function so we can update our records and send the appropriate documentation.
How do I look at the contributions that have been submitted?
The most recent contributions submitted are shown on the contributions homepage. More details on the status of each batch is shown under the contributions history link. This brings up collections. Clicking on 'view direct debits' will show the actual amounts and dates that Aviva has debited from your nominated bank account.
How do I pay a single premium?
Single premiums cannot be paid across with regular contribution batches. You can either send in a cheque or BACs payment for the amount along with an explanatory letter, or download a pre formatted covering note from the member summary screen.
Investments
How do I check what funds are available to the scheme?
From the scheme summary, click 'view funds and unit prices'. this will bring up a list of funds and unit prices which are available. you can also view information on those funds by clicking on them and seeing the fund fact sheet.